|MALAY

 

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CLIENT'S CHARTER

We pledge to:
  • Pay gratuity and cash in lieu of vacation leave relating to compulsory and optional retirement within 30 days of the date of retirement.

  • Pay pension relating to compulsory and optional retirement within 30 days of the date of retirement.

  • Pay derivative gratuity, derivative pension and cash in lieu of vacation leave relating to death while in-service within 30 days of receiving Pensions Forms and EPF Statement 1036/1036A.

  • Pay derivative pensions gratuity relating death while in retirement within 30 days of receiving the application.

  • Pay medical claims within 14 days of receiving the application.

  • Granting Pensionable Employees Status within 30 days of receiving the application.